Role: Business Operations & Growth Consultant

Timeline: 2024

Focus Area: Client Retention, Revenue Optimization, Automation

Overview

3 Stones High Tech Limited is a creative animation and product visualization company in Kaduna. The business was growing fast but lacked systems for customer acquisition and retention, leading to lost revenue and missed opportunities.

Key Actions

• Audited operations and customer journey from inquiry to retention.
• Set up Zoho CRM and Zapier automation for lead management.
• Created structured SOPs for client acquisition, follow-ups, and retention.
• Improved branding, website SEO, and proposal templates.
• Introduced subscription services and tiered pricing models for scalability.
• Trained staff on sales, customer success, and performance tracking.

Results

• Revenue doubled from $7,500 to $15,000 per quarter.
• Lost prospective clients dropped by 60% (from $1,500/week to under $500).
• Improved productivity and efficiency across departments.
• Company now attracts and retains higher-value corporate clients.

📎 PDF Report:

StonesHT.pdf