Role: Business Operations Manager

Timeline: 2022 - 2024

Focus Area: Systems Design, Operations, Client Management

Overview

Spades Interiors, a growing interior design firm, lacked structure and clear workflows. My goal was to build a system that improved coordination, client experience, and profitability.

Key Actions

• Designed a full operational structure to streamline workflows across design, procurement, and delivery teams.
• Introduced a CRM to automate client management from marketing to project close-out.
• Created client retention and growth strategies, including loyalty programs and repeat-business incentives.

Results

• Productivity improved by 35% across departments.
• Client management efficiency increased by 15%.
• Customer retention rose by 27% within six months.